Service Management 2026 SIG Day

Call for Papers: Service Management 2026 SIG Day

The Service Management Special Interest Group (SIG) of the Manufacturing and Service Operations Management (MSOM) Society will hold its annual conference (Service Management SIG Day) on July 12, 2026, preceding the MSOM 2026 conference (July, 13-14).

We encourage submissions of applied, empirical, methodological, or theoretical papers that delve into any area within the expansive and evolving field of service operations.

Important Dates:
Manuscript Central Submission Opens: January 9, 2026
Submission Deadline: January 30, 2026
Notification of acceptance: May 8, 2026

Submission Guidelines and Review Process:
Submission portal: Please submit your paper via the manuscript central submission site
SIG and MSOM main conference: SIG authors who want their papers to be considered for the MSOM main conference presentation should also submit an extended abstract to the MSOM main conference separately.
Formatting requirements: Each paper should comply with MSOM journal’s formatting standards.
Number of submissions: The same work can be presented only once during the entire conference period.

MSOM Journal and SIG Dual Purpose Submission:
Authors can choose from two distinct submission options for SIGs:
Option 1: Single Purpose-SIG-Day presentation
Option 2: Dual Purposes-(1) SIG-Day presentation, (2) 1st round review (1RR) by MSOM Journal

SIG Day Co-Chairs:
Vahideh Manshadi – Michael H. Jordan Professor of Operations, Yale School of Management
Sebastien Martin – Associate Professor of Operations, Kellogg School of Management, Northwestern University

MSOM Society Service Management SIG Chair:
Philipp Afèche – Professor of Operations Management and Statistics, Rotman School of Management, University of Toronto